FAQ's

How much is shipping?

Shipping on all UK Mainland orders over £50 is completely FREE.

Shipping is £3.99 on all other UK Mainland orders.

See our Shipping & Returns page for more details, international shipping rates and delivery times.

How do Fixative products fit?

You can find model sizes and height for reference on some product's details. If you are still unsure, you can see our Size Guide for product dimensions.

How long does shipping take?

UK - We use Royal Mail's 48 hour service (up to 2 days).

Europe - Estimated 3-5 working days.

Rest of World - Estimated 5-7 working days.

Please note: these times are estimated and from dispatch date.

For more info see our Shipping & Returns section.

How often do you release new products?

It varies, some months we might drop multiple new products. And some months, nothing. We always release on Fridays. Our Member's Club are always first to know about new releases (by email) and are granted early access. Sign up to join now on our home page.

How do I find out when a product is restocked?

If the product you like is currently sold out, you can sign up to Fixative Freedom Club at the bottom of any product page to be notified when products restock.

How do I return or exchange an item from my order?

Please see our Returns & Exchanges policy.